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Pediatrician - Lexington
230 Fountain Court Suite 260
Lexington, KY 40509
(859) 264-0660

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1. What are your hours of operation?
2. What about after hours? 
3. What do I do if I need to talk to someone after hours? 
4. What Emergency Room (ER) do you recommend and will Dr. Morris or Dr. Bush or Dr. Parrott be seeing my child?
5. If my child is admitted to the hospital, who will take care of my child?
6. How do I transfer records?
7. How will referrals to outside specialties be handled? 
8. What about Diagnostic and Laboratory testing - ultrasounds, etc.? 
9. What insurances are acceptable? 
10. What if we are having a new baby? 

1. What are your hours of operation? 
A Caring Touch is open Monday thru Friday, 8AM to 5PM, except during lunch. If you have an emergency during lunch time please call 911.These limited hours are only active until the COVID-19 situation resolves. Anytime the office is closed a physician from ACT Pediatrics is on call.

2. What about after hours?
For urgent care after hours and on holidays or weekends, we recommend Kentucky Children’s Hospital Twilight Clinic or an emergency room of your choice (question 4).

UK Twilight Children’s Clinic: 
UK HealthCare understands that children do not always get sick during regular office hours. The Twilight Children’s Clinic offers you the convenience of after-hours physician services for acute (severe and sudden) symptoms such as a sore throat, earache, fever or nausea. The UK Twilight Children’s Clinic is staffed by Kentucky Children’s Hospital pediatricians on a rotating basis.

Website: 
http://www.ukhealthcare.uky.edu/KCH/services/general-pediatrics/twilight-clinic/              search Twilight Childrens Clinic, then click Twilight clinic for directions

Hours: Monday-Friday (evening only) 5-9PM, 
Saturday/Sunday Noon-5PM, Holidays Noon – 5PM

 

1-800-333-8874 toll free
859-257-6730 appointments
859-257-7706 fax

 

3. What do I do if I need to talk to someone after hours? 
Someone is always available to answer your questions before, during, and after office hours. During office hours our nurse will call you back in a timely fashion. If you have an emergency please call 911. After hours please call 323-0077 and a trained telephone triage nurse will take your call and help you with your problem or concern.

If you have a routine, non-urgent question please call our office during regular business hours and let our ACT office staff assist you.

4. What Emergency Room (ER) do you recommend and will Dr. Morris, Dr. Bush, or Dr. Parrott be seeing my child?
You may use any emergency room of your choice, and one that is covered by your insurance company. Please take in to consideration that only Kentucky Children’s Hospital (University of Kentucky) has a true pediatric emergency room. Also only UK has pediatric admission capabilities.

5. If my child is admitted to the hospital, who will take care of my child? 
Due to the increased specialization required in hospitalized pediatric patients, we admit our children to the pediatric hospitalists at the University of Kentucky Children's hospital.

6. How do I transfer records?
Request a Transfer/Release of Records form from our office or your previous physician’s office. These forms may also be found on line at www.acaringtouchpeds.com. After the form is filled out, it may be mailed, faxed, or hand delivered to your previous physician’s office. We would be happy to fax it for you. Ideally we would like to have these records before your first visit.

7. How will referrals to outside specialties be handled? 
We will offer recommendations for specialists as indicated by your child’s needs. Different specialty offices handle referrals and appointment scheduling in different ways, so we will try to comply with their requests for scheduling appointments. Every effort will be made to accommodate you and your child’s needs.

8. What about Diagnostic and Laboratory testing - ultrasounds, etc.? 
Our office offers many labs such as blood counts, bilirubins, urine studies, strep tests, etc. While we prefer drawing our own labs, what we don’t offer, we will arrange at a local hospital or drawing station. Radiological procedures can be arranged as well.

9. What insurances are acceptable? 
We participate in a wide array of insurances. Please ask our receptionist at (1-859-264-0660) or call our billing office (1-866-719-0191) for specific insurance companies.

10. What if we are having a new baby? 
Dr. Bush, Morris and Parrott are available to meet with you for a prenatal visit if you would like.  When you deliver, tell the Labor and Delivery team that you are using our services after discharge.  Follow-up will be arranged at the time of discharge.

 

 

 

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